by Steph Hermanson | Jan 15, 2021 | Revenue Operations
An effective Chief Revenue Officer is an integrator. A successful facilitator. A tech-savvy leader who is the champion of companywide objectives across all departments. Ultimately, a CRO knows when, where, and how to ensure anything and everything that affects revenue... 
by Steph Hermanson | Nov 14, 2019 | LinkedIn
Prospect & Engage There are two types of prospecting: inbound and outbound. Inbound prospecting includes posting articles, company tidbits, and helpful information in your feed and private groups. This brings prospects to you and invites connections “in” to learn... 
by Steph Hermanson | Dec 13, 2018 | Customer Success, Digital Operations, Marketing Operations
If “customer satisfaction” is the main goal you strive for in your business, then you are severely missing the mark. Unhappy customers almost always, without a doubt, complain and tell others about poor experiences with your company, while satisfied customers are...